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The Devices page displays the lists of all of your connected devices and lets you manage your device fleet. Use the Scanners list to get an overview of all your connected scanning devices and the Connectivity Device List to search, add, edit, and provision your connectivity devices like Gateway or Insight Mobile devices.


The Scanners section displays the list of all scanning devices connected to Insight Webportal.

For each device, the list displays:

  • Model - type of the connected device
  • Status - one of three device statuses: Active (received feedback within the last 2 hours), Inactive (no feedback for over 2 hours), Inactive 7+ days (no feedback for over 7 days)
  • Serial Number - device's serial number
  • Last Connectivity Device Name - the name of the connectivity device the scanner was last connected to
  • Battery - the remaining battery percentage (available for the currently connected devices)
  • Firmware Version - currently installed firmware version
  • Last Acivity (UTC+1) - time of the last scan (using the UTC+2 timezone)
  • Last Connectivity Device ID - the ID of the connectivity device the scanner was last connected to


To search for specific devices, click the icon in the top right corner to expand the filters section. You can filter the list according to the following criteria:

  • Model of the scanner
  • Firmware version of the scanner
  • Device Status of the scanner (Active, Inactive, Inactive 7+ days)
  • or by typing in the Search bar.


To help you navigate large lists, use the pagination options at the bottom of the page.


Connectivity Device List

To experience the Insight Webportal's full capabilities, you need to connect your devices to the cloud platform.

The Connectivity Device List displays all devices connected to Insight Webportal with the key information:

  • Station Name - Shopfloor/workstation name assigned to the device
  • Status - Device's current status: Active, Inactive, Registering, Not registered, Unknown
  • Use Case - Device's use on the shopfloor: Picking, Packing, Assembly, Staging
  • Device Name - Unique name assigned to the device during registration
  • Device ID - Device's unique ID
  • Device - Device's brand and model
  • Type - Type of device (e.g. mobile phone)
  • Version - Android device's operating system version or Gateway app version

To find your devices quickly, you can filter the list of connected devices by App/OS Version and Device Status, or type the name of your device in the Search field.

Device status

There are five device statuses:

  1. Active - The Connectivity Device has sent a message within the last two hours.
  2. Inactive - The Connectivity Device has not been sending any messages for the last two hours.
  3. Registering - The Connectivity Device has been created using Insight Webportal or Insight API, and the Registration File has been downloaded.
  4. Not Registered - The Connectivity Device has been created using Insight Webportal or Insight API but the Registration File has not been downloaded/retrieved or could not be created.
  5. Unknown - The Connectivity Device is in a undefined connection state.


To learn how to connect your devices, see:

Process Layout Hierarchy

When connecting your devices to Insight Webportal, you can use the Process Layout panel on the left assign them to a specific Location, Process Group, Process, and Subprocess. Use the Process Layout to keep track of your devices and their use cases by specifying the location and different levels of process hierarchy.


Note: You must define all four levels of Process Layout hierarchy, in order to add a new device.
If you try to add a device without defining the full hierarchy, you will have to define it in the Connect Device screen before proceeding.
You can also change all Process Layout hierarchy fields in the Connect Device screen.

After you create your hierarchy, you can edit and rename the connectivity devices and different levels in the Process Layout.



Note: In the Process Layout hierarchy, you can add up to 10 connectivity devices to a Subprocess. If you have more than 10 connectivity devices, the Performance Analysis section may not displays properly. To avoid this, please move the additional connectivity devices to a different Subprocess.